The seven secrets of Service strategy : management moves for customer results / Jacques Horovitz.
Material type:
TextPublication details: Harlow [England] : Prentice Hall/Financial Times, 2004.Edition: 2nd edDescription: xv, 205 p. : ill. ; 24 cmISBN: - 0273675834 (alk. paper)
- 658.8/12 22
- HF5415.5 .H633 2004 .H633 2004
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
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| Books | Main Library | HF5415.5 .H633 2004 (Browse shelf(Opens below)) | Available | PIU0016020 |
Rev. ed. of: The seven secrets of service strategy. 2000.
Includes index.
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