The service/quality solution : using service management to gain competitive advantage / David A. Collier.
Material type:
TextPublication details: Milwaukee, Wis. : ASQC Quality Press ; Burr Ridge, Ill. : Irwin Professional Pub., c1994.Description: xiv, 310 p. : ill. ; 24 cmISBN: - 1556237537
- 658.8/12 20
- HF5415.5 .C62 1994 .C62 1994
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Books | Main Library | HF5415.5 .C62 1994 (Browse shelf(Opens below)) | Available | PIU0002340 |
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