TY  - BOOK
AU  - Lilley,Roy C.
TI  - Dealing with difficult people
SN  - 0749447516
AV  - HF5548.8 .L493 2006 .L493 2006
U1  - 650.1/3 22
PY  - 2006///
CY  - London, Philadelphia
PB  - Kogan Page
N1  - Reprint. Originally published in 2002
ER  -