Seybold, Patricia B. Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B. Seybold with Ronni T. Marshak. - 1st ed. - New York : Times Business, c1998. - xx, 360 p. : ill. ; 25 cm. Includes index. ISBN: 0812930371 (acidfree paper) LCCN: 98023469 LC Class. No.: HF5415.5 .S494 1998 / .S494 1998 Dewey Class. No.: 658.8/12/02854678