Reichheld, Frederick F. <br/><br/>
The ultimate question :  driving good profits and true growth / 
Fred Reichheld. 
 - Boston, Mass. :  Harvard Business School Press,  c2006. 
 - xi, 211 p. :  ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>1591397839 9781591397830 
<br/><br/><label>LCCN: </label>2005025733 
<br/><br/><label>LC Class. No.: </label>HF5415.5 .R439 2006  / .R439 2006 
<br/><br/><label>Dewey Class. No.: </label>658.15/54