Horovitz, Jacques,  1947- <br/><br/>
The seven secrets of Service strategy :  management moves for customer results / 
Jacques Horovitz. 
 - 2nd ed. 
 - Harlow [England] :  Prentice Hall/Financial Times,  2004. 
 - xv, 205 p. :  ill. ;  24 cm. 
<br/><br/> Rev. ed. of: The seven secrets of service strategy. 2000.  Includes index. 
<br/><br/><label>ISBN: </label>0273675834 (alk. paper) 
<br/><br/><label>LCCN: </label>2004046424 
<br/><br/><label>LC Class. No.: </label>HF5415.5 .H633 2004  / .H633 2004 
<br/><br/><label>Dewey Class. No.: </label>658.8/12