TY  - BOOK
AU  - Collier,David A.
TI  - The service/quality solution: using service management to gain competitive advantage 
SN  - 1556237537
AV  - HF5415.5 .C62 1994 .C62 1994
U1  - 658.8/12 20
PY  - 1994///
CY  - Milwaukee, Wis., Burr Ridge, Ill.
PB  - ASQC Quality Press, Irwin Professional Pub.
ER  -