Davenport, Thomas H., 1954- Mission critical : realizing the promise of enterprise systems / Thomas H. Davenport. - Boston, MA : Harvard Business School Press, 2000. - x, 335 p. : ill. ; 24 cm. ISBN: 0875849067 LCCN: 99051644 LC Class. No.: HD30.213 .D38 2000 / .D38 2000 Dewey Class. No.: 658.4/038/011