Pfeffer, Jeffrey. The knowing-doing gap : how smart companies turn knowledge into action / Jeffrey Pfeffer, Robert I. Sutton. - Boston, Mass. : Harvard Business School Press, c2000. - xv, 314 p. ; 24 cm. ISBN: 1578511240 (alk. paper) LCCN: 99028307 LC Class. No.: HD30.2 .P486 1999 / .P486 1999 Dewey Class. No.: 658.4/038