TY - BOOK AU - Pfeffer,Jeffrey TI - The knowing-doing gap: how smart companies turn knowledge into action SN - 1578511240 (alk. paper) AV - HD30.2 .P486 1999 .P486 1999 U1 - 658.4/038 21 PY - 2000/// CY - Boston, Mass. PB - Harvard Business School Press ER -