BUSINESS COMMUNICATION: PROCESS & PRODUCT / GUFFEY, MARY ELLEN - 5TH EDITION - SOUTH WESTERN: THOMSON, 2008 - xxix, 585 pages, hardcover, includes bibliographic references and index, ill. : col, 26.2 cm ISBN: 0324223048 LCCN: 2004104724 LC Class. No.: HF 5718.3 .G83 2008 / .G83 2008