000
00252nam a22000977a 4500
008
210315b ||||| |||| 00| 0 eng d
020
_a
0751740659
050
_a
HF5415.5 C5 1998
245
_a
CIM paper 2
_b
certificate: understanding customers
942
_2
ddc
999
_c
2521
_d
2521