000 00544cam a22001694a 4500
008 050909s2006 maua b 001 0 eng
010 _a 2005025733
020 _a1591397839
020 _a9781591397830
050 0 0 _aHF5415.5 .R439 2006
_b.R439 2006
082 0 0 _a658.15/54
_222
100 1 _aReichheld, Frederick F.
245 1 4 _aThe ultimate question :
_bdriving good profits and true growth /
_cFred Reichheld.
260 _aBoston, Mass. :
_bHarvard Business School Press,
_cc2006.
300 _axi, 211 p. :
_bill. ;
_c25 cm.
942 _2ddc
999 _c2774
_d2774