| 000 | 00564cam a2200157 a 4500 | ||
|---|---|---|---|
| 008 | 900302s1990 nyua b 001 0 eng | ||
| 010 | _a 90034202 | ||
| 020 |
_a0029146755 : _c$27.95 |
||
| 050 | 0 | 0 |
_aHF5415.5 .H43 1990 _b.H43 1990 |
| 082 | 0 | 0 |
_a658.8/12 _220 |
| 100 | 1 | _aHeskett, James L. | |
| 245 | 1 | 0 |
_aService breakthroughs : _bchanging the rules of the game / _cJames L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart. |
| 260 |
_aNew York : _bFree Press ; _aToronto : _bCollier Macmillan, _cc1990. |
||
| 300 |
_axii, 306 p. : _bill. ; _c25 cm. |
||
| 942 | _2ddc | ||
| 999 |
_c2782 _d2782 |
||