| 000 | 00680cam a22001934a 4500 | ||
|---|---|---|---|
| 008 | 040602s2004 enka 001 0 eng | ||
| 010 | _a 2004046424 | ||
| 020 | _a0273675834 (alk. paper) | ||
| 050 | 0 | 0 |
_aHF5415.5 .H633 2004 _b.H633 2004 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 |
_aHorovitz, Jacques, _d1947- |
|
| 245 | 1 | 0 |
_a The seven secrets of Service strategy : _bmanagement moves for customer results / _cJacques Horovitz. |
| 250 | _a2nd ed. | ||
| 260 |
_aHarlow [England] : _bPrentice Hall/Financial Times, _c2004. |
||
| 300 |
_axv, 205 p. : _bill. ; _c24 cm. |
||
| 500 | _aRev. ed. of: The seven secrets of service strategy. 2000. | ||
| 500 | _aIncludes index. | ||
| 942 | _2ddc | ||
| 999 |
_c2788 _d2788 |
||