000			00571cam a2200157 a 4500
008			931014s1994 wiua b 001 0 eng
010			_a 93041421
020			_a1556237537
050	0	0	_aHF5415.5 .C62 1994 _b.C62 1994
082	0	0	_a658.8/12 _220
100	1		_aCollier, David A.
245	1	4	_aThe service/quality solution : _busing service management to gain competitive advantage / _cDavid A. Collier.
260			_aMilwaukee, Wis. : _bASQC Quality Press ; _aBurr Ridge, Ill. : _bIrwin Professional Pub., _cc1994.
300			_axiv, 310 p. : _bill. ; _c24 cm.
942			_2ddc
999			_c2861 _d2861