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The seven secrets of Service strategy : (Record no. 2788)

MARC details
000 -LEADER
fixed length control field	00680cam a22001934a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	040602s2004 enka 001 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	2004046424
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	0273675834 (alk. paper)
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	HF5415.5 .H633 2004
Item number	.H633 2004
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	658.8/12
Edition number	22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Horovitz, Jacques,
Dates associated with a name	1947-
245 10 - TITLE STATEMENT
Title	The seven secrets of Service strategy :
Remainder of title	management moves for customer results /
Statement of responsibility, etc.	Jacques Horovitz.
250 ## - EDITION STATEMENT
Edition statement	2nd ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc.	Harlow [England] :
Name of publisher, distributor, etc.	Prentice Hall/Financial Times,
Date of publication, distribution, etc.	2004.
300 ## - PHYSICAL DESCRIPTION
Extent	xv, 205 p. :
Other physical details	ill. ;
Dimensions	24 cm.
500 ## - GENERAL NOTE
General note	Rev. ed. of: The seven secrets of service strategy. 2000.
500 ## - GENERAL NOTE
General note	Includes index.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme

Holdings
Withdrawn status	Lost status	Source of classification or shelving scheme	Damaged status	Not for loan	Home library	Current library	Shelving location	Date acquired	Total Checkouts	Full call number	Barcode	Date last seen	Price effective from	Koha item type
		Library of Congress Classification			Pioneer International University	Pioneer International University	General Stacks	17/03/2021		HF5415.5 .H633 2004	PIU0016020	17/03/2021	17/03/2021	Books