Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.
Material type:
TextPublication details: New York : Free Press ; Toronto : Collier Macmillan, c1990.Description: xii, 306 p. : ill. ; 25 cmISBN: - 0029146755 :
- 658.8/12 20
- HF5415.5 .H43 1990 .H43 1990
| Item type | Current library | Call number | Status | Date due | Barcode | |
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Pioneer International University General Stacks | HF5415.5 .H43 1990 (Browse shelf(Opens below)) | Available | PIU0002547 |
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| HF5415.5 C5 1998 CIM paper 2 certificate: understanding customers | HF5415.5 .C62 1994 The service/quality solution : using service management to gain competitive advantage / | HF5415.5 .C87 2000 The customer marketing method : how to implement and profit from customer relationship management / | HF5415.5 .H43 1990 Service breakthroughs : changing the rules of the game / | HF5415.5 .H633 2004 The seven secrets of Service strategy : management moves for customer results / | HF5415.5 .R439 2006 The ultimate question : driving good profits and true growth / | HF5415.5 .S494 1998 Customers.com : how to create a profitable business strategy for the Internet and beyond / |
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