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Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart.

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Material type: Text

TextPublication details: New York : Free Press ; Toronto : Collier Macmillan, c1990.Description: xii, 306 p. : ill. ; 25 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Books	Pioneer International University General Stacks	HF5415.5 .H43 1990 (Browse shelf(Opens below))	Available		PIU0002547

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