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	1.		The seven secrets of Service strategy : management moves for customer results / Jacques Horovitz. by Horovitz, Jacques, 1947- Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow [England] : Prentice Hall/Financial Times, 2004 Availability: Items available for loan: Pioneer International University (1)Collection, call number: HF5415.5 .H633 2004. Place hold Add to cart (remove)
	2.		A dream with a deadline : turning strategy into action / Jacques Horovitz with Anne-Valérie Ohlsson-Corboz. by Horovitz, Jacques, 1947- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow, England ; New York : FT Prentice Hall, 2007 Availability: Items available for loan: Pioneer International University (1)Collection, call number: HD30.28 .H677 2007. Place hold Add to cart (remove)

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