The seven secrets of Service strategy : management moves for customer results / Jacques Horovitz.
Material type:
TextPublication details: Harlow [England] : Prentice Hall/Financial Times, 2004.Edition: 2nd edDescription: xv, 205 p. : ill. ; 24 cmISBN: - 0273675834 (alk. paper)
- 658.8/12 22
- HF5415.5 .H633 2004 .H633 2004
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Pioneer International University General Stacks | HF5415.5 .H633 2004 (Browse shelf(Opens below)) | Available | PIU0016020 |
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| HF5415.5 .C62 1994 The service/quality solution : using service management to gain competitive advantage / | HF5415.5 .C87 2000 The customer marketing method : how to implement and profit from customer relationship management / | HF5415.5 .H43 1990 Service breakthroughs : changing the rules of the game / | HF5415.5 .H633 2004 The seven secrets of Service strategy : management moves for customer results / | HF5415.5 .R439 2006 The ultimate question : driving good profits and true growth / | HF5415.5 .S494 1998 Customers.com : how to create a profitable business strategy for the Internet and beyond / | HF5415.5 .S494 1998 Customers.com : how to create a profitable business strategy for the Internet and beyond / |
Rev. ed. of: The seven secrets of service strategy. 2000.
Includes index.
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