The service/quality solution : using service management to gain competitive advantage /
Collier, David A.
The service/quality solution : using service management to gain competitive advantage / David A. Collier. - Milwaukee, Wis. : Burr Ridge, Ill. : ASQC Quality Press ; Irwin Professional Pub., c1994. - xiv, 310 p. : ill. ; 24 cm.
1556237537
93041421
HF5415.5 .C62 1994 / .C62 1994
658.8/12
The service/quality solution : using service management to gain competitive advantage / David A. Collier. - Milwaukee, Wis. : Burr Ridge, Ill. : ASQC Quality Press ; Irwin Professional Pub., c1994. - xiv, 310 p. : ill. ; 24 cm.
1556237537
93041421
HF5415.5 .C62 1994 / .C62 1994
658.8/12
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