The service/quality solution : using service management to gain competitive advantage / David A. Collier.

By: Material type: TextTextPublication details: Milwaukee, Wis. : ASQC Quality Press ; Burr Ridge, Ill. : Irwin Professional Pub., c1994.Description: xiv, 310 p. : ill. ; 24 cmISBN:
  • 1556237537
DDC classification:
  • 658.8/12 20
LOC classification:
  • HF5415.5 .C62 1994 .C62 1994
Item type:
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Item type Current library Call number Status Date due Barcode
Books Books Pioneer International University General Stacks HF5415.5 .C62 1994 (Browse shelf(Opens below)) Available PIU0002340

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