The service/quality solution : using service management to gain competitive advantage / David A. Collier.
Material type:
TextPublication details: Milwaukee, Wis. : ASQC Quality Press ; Burr Ridge, Ill. : Irwin Professional Pub., c1994.Description: xiv, 310 p. : ill. ; 24 cmISBN: - 1556237537
- 658.8/12 20
- HF5415.5 .C62 1994 .C62 1994
| Item type | Current library | Call number | Status | Date due | Barcode | |
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Pioneer International University General Stacks | HF5415.5 .C62 1994 (Browse shelf(Opens below)) | Available | PIU0002340 |
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